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Chad Graham

Customer Service Specialist & ESL Teacher

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Intro
Kingston, Jamaica
ESL Instructor at Cambly Inc
Studied Communication Studies at Gustavus Adolphus College
Consumer Services
Joined September 16, 2022

Skills

Languages

English
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Native or Bilingual
About
An empathetic Jamaican who studied in America, taught in China and is passionate about understanding cultures and making lives easier. 10+ years of experience in diverse settings abroad both independently and as a team player. Willing to learn and grow. Searching for a position that will utilize my talents of adaptability, thoughtfulness, and excellent communication skills to help others.
Experience
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Cambly Inc
Feb 2022 – Present
Remote
ESL Instructor
-Training students for international English exams -Providing grammar and conversational practice through online lessons -Ensuring client satisfaction and retention -Using active listening to tailor classes for students' needs
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Zhengzhou University
Sep 2016 – Jul 2022
Zhengzhou, Henan Province, China
University English Teacher
-Taught English writing, speaking, listening, and reading to freshman and sophomore students -Prepared students for IELTS exams -Provided support and feedback needed to boost educational growth and English fluency -Constantly solved technical support issues and troubleshooted outdated devices while maintaining a calm and professional demeanor
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Linguaphone English
Jul 2015 – Aug 2016
Zhengzhou, Henan Province, China
ESL Tutor & Customer Support Representative
-Taught grammar, vocabulary and usage to students ranging from 6- 50 years old. -Fostered customer retention through professional, friendly and knowledgeable interactions with clients (students and parents) -Persuaded prospective students to join programs using established industry methods -Assisted in achieving frequent customer satisfaction through individual study plans tailored for their goals
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RBC Wealth Management
Jul 2014 – Feb 2015
Minneapolis, Minnesota, USA
Customer Support Specialist
-Assisted elderly clients with website guidance, troubleshooting and general computer training -Handled call volumes of 60-80 per day -Maintained a friendly and professional demeanor while efficiently solving client issues or questions
Education
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Gustavus Adolphus College
Sep 2009 – May 2013
Bachelor of Arts , Communication Studies
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