Chaitra N, Systems Analyst, Business Analyst

About

Hi, I’m Chaitra — a tech-savvy Virtual Assistant and IT Support Specialist with 4+ years of experience in fast-paced corporate environments. I specialize in simplifying systems, solving tech headaches, and streamlining workflows so business owners can focus on growth instead of getting stuck in admin or IT issues. Whether it's managing email chaos, automating workflows with AI tools, or troubleshooting software, I bring clarity, calm, and quick solutions. I work best with entrepreneurs and small teams who value efficiency, reliability, and a human-first approach to tech.

Experience

Fujitsu

Jul 2022 – Dec 2024

Wellington, New Zealand

Information Technology Support Specialist

• Delivered L1/L2 support to 500+ users across Windows 10/11 systems, managing software and hardware issues. • Administered Microsoft 365 (Exchange, Teams, SharePoint) and Azure AD, assisting with user access, permissions, and password policies. • Used Intune for endpoint enrollment, compliance monitoring, and mobile device management. • Handled ticket lifecycle using ServiceNow, ensuring SLA adherence and proactive escalations. • Authored internal knowledge base documents, reducing repeat tickets and support requests by 25%. • Supported remote users via RDP, Bomgar, TeamViewer, and similar tools.

Ministry of Education

Feb 2022 – Apr 2022

Wellington, New Zealand

Onsite IT Technician

• Deployed and troubleshot IT hardware (laptops, printers, peripherals); supported user onboarding and tech readiness across departments. • Managed accurate inventory records and asset labeling, improving IT resource tracking and deployment speed. • Collaborated with internal teams to optimize support workflows and reduce operational bottlenecks.

Education

Eastern Institute of Technology

Jul 2016 – Dec 2019

Bachelors, Computing Systems

Chaitra N

Systems Analyst, Business Analyst

Skills

Languages