Chantal Porter

Customer Support Expert

Message

Intro

Kingston, Jamaica

Customer Service Rep at Upwork

Studied Geography at University of the West Indies

Studied General Studies at Montego Bay Community College

Outsourcing/Offshoring

cubeandarrow.com

Joined January 21, 2023

Skills

Languages

English

Native or Bilingual

About

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone and Ticket Support), Virtual Assistant who is willing to go above and beyond everytime. With more than 4 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaign, I freelance and I am one of the Top Virtual Assistants on the Upwork platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Let's identify precisely what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Experience

Upwork

Sep 2017 – Present

Customer Service Rep

I currently provide my services through the Upwork platform to clients around the world. Offering top-tier customer support to small, medium and large companies.

Total Jamaica

Jun 2017 – May 2018

Jamaica

Logistics and Supply Coordinator

In this role at Total Jamaica, I was responsible for all the company's importations and exportations, excluding fuel. This gave me the opportunity to understand international freight, shipping and handling, Customs policies, and forecasting.

Total Jamaica

Sep 2015 – Jun 2017

Jamaica

Dispatcher

In my previous role as a Dispatcher at Total Jamaica, I was a part of the Transport Logistics team. In this capacity, I was responsible for coordinating all the fuel and lubricant deliveries of the company via truck. This role boosted my ability to optimize routes, truck space, and usage and order patterns. I was required to use Microsoft Excel, SAP and route Maps to ensure that the job was done efficiently to avoid stock-outs, trucking accidents due to empty compartments, and untimely deliveries. I communicated daily with truck drivers and station managers.

Education

University of the West Indies

Sep 2012 – Jun 2015

Bachelor of Science, Geography

Montego Bay Community College

Sep 2010 – Jun 2012

Associate Degree, General Studies