Charlene Mae Gerona

Hi! My name is Charlene Mae Gerona, and I’m an aspiring Virtual Assistant. I have 4 years of experience in the BPO industry.

Message

Intro

Caloocan City, Philippines

Studied Bachelor of Science in Hotel and Restaurant Management at University of Manila

Joined November 7, 2025

Skills

Languages

English

Intermediate

Tagalog

Fluent

About

I’ve been working in the BPO industry for about 4 years, handling email, chat, and inbound calls as a customer service representative. I really enjoy helping customers and making sure their issues are resolved smoothly. I’m a team player, and I always make sure to stay on track with my goals. I’m now looking for a new role where I can use my experience and learn more.

Experience

Concentrix

Jan 2023 – Nov 2023

Manila City

Customer Service Representative

Assisted customers via live chat with inquiries, orders, tracking and sales. Managed multiple conversations efficiently while maintaining high satisfaction rating.

TELUS

Nov 2020 – May 2022

Taguig City

Customer Service Representative

Assisted players through email for a gaming account, helping them resolve login issues, payment concerns and in-game troubleshooting. Provided step-by-step guidance with empathy and professionalism, ensuring player satisfaction and retention.

Wipro

Oct 2019 – Mar 2020

Quezon City

Customer Service Representative

Assisted providers with inquiries related to insurance, claims, and benefits over the phone. Ensured confidentiality and compliance with data privacy regulations.

Wipro Limited.

Oct 2019 – Mar 2020

Quezon City

Customer Service Representative

Assisted providers with inquiries related to insurance, claims, and benefits over the phone. Ensured confidentiality and compliance with data privacy regulations.

Education

University of Manila

Jun 2010 – Oct 2012

Bachelor's Degree, Bachelor of Science in Hotel and Restaurant Management