Charles Auld

Message

Intro

Auburndale, United States

Call Center Representative at Primo Water

Studied at Gar-Field Senior High School

Joined November 8, 2022

Skills

Languages

English

Native or Bilingual

About

I have 30+ years in customer service and 20+ in Management. I am looking to work from home with flexible hours. I was raised on using computers and have been along for the Social Media growth as it happened.

Experience

Primo Water

Nov 2021 – Present

Lakeland, Florida

Call Center Representative

Assisting customers through phone support to handle issues with delivery, accept payments, and answer questions regarding their service of water delivery

Warrens RV Park

Aug 2016 – Nov 2021

Polk City, Florida

Groundskeeper, Office Manager

Worked both in the field as groundskeeper as well as in the office to handle rent payments and sell propane, as well as manage the Park when owners were out of town.

Thousand Trails Orlando

Jan 2014 – Dec 2015

Thousand Trails Orlando Resort, Clermont, Florida

Activities Director

Managed the entire activities building and staff. Worked with entertainers to provide music and comedy to residence. Managed the mail room, restaurant, and store.

RKDJ Petroleum

Oct 2010 – Feb 2014

Cambridge, OH

District Manager

Began working for RKDJ to operate and manage 4 of their gas stations in the area. Created new reporting tool for company to use computers to track sales rather than handwritten reports. Hired, trained, and disciplined staff as needed. Worked with vendors to select inventory. Worked with managers at all locations to keep their stores strong and running smoothly

Lay off during recesion

Jun 2008 – Oct 2010

Cambridge, Ohio

Layed Off

Due to tremendous recession and no one hiring, was unemployed for 2 years.

Toyota Super Store

Dec 2005 – Jul 2008

Columbus, Ohio

Internet Manager

Revamped internet department for large car dealership group. Redesigned and wrote emails and scheduling system to work flawlessly with the salesperson and customer.

AVV Inc.

May 2000 – Dec 2005

Columbus, Ohio

Customer Support Representative

Created training course for new clients to use "Web Control" tool to manage their internet car sales. Led team in customer support helping customers navigate the system Web Control.

Ricart Automative

Jan 1999 – May 2000

Columbus, Ohio

Internet Sales Manager

Set up and established an entire internet sales team and department for large automotive group.

AMC Theatres

May 1989 – Feb 1999

Virginia, Florida, Ohio

Full Time Manager

As full time manager, I was responsible for over 50+ employees, scheduling, training, human resources, inventory, facilities, money handling, and safe accountability.

Education

Gar-Field Senior High School

Dec 1984 – Dec 1988

General