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Charles Auld

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Intro
Auburndale, United States
Call Center Representative at Primo Water
Studied at Gar-Field Senior High School
Joined November 8, 2022

Skills

Languages

English
-
Native or Bilingual
About
I have 30+ years in customer service and 20+ in Management. I am looking to work from home with flexible hours. I was raised on using computers and have been along for the Social Media growth as it happened.
Experience
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Primo Water
Nov 2021 – Present
Lakeland, Florida
Call Center Representative
Assisting customers through phone support to handle issues with delivery, accept payments, and answer questions regarding their service of water delivery
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Warrens RV Park
Aug 2016 – Nov 2021
Polk City, Florida
Groundskeeper, Office Manager
Worked both in the field as groundskeeper as well as in the office to handle rent payments and sell propane, as well as manage the Park when owners were out of town.
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Thousand Trails Orlando
Jan 2014 – Dec 2015
Thousand Trails Orlando Resort, Clermont, Florida
Activities Director
Managed the entire activities building and staff. Worked with entertainers to provide music and comedy to residence. Managed the mail room, restaurant, and store.
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RKDJ Petroleum
Oct 2010 – Feb 2014
Cambridge, OH
District Manager
Began working for RKDJ to operate and manage 4 of their gas stations in the area. Created new reporting tool for company to use computers to track sales rather than handwritten reports. Hired, trained, and disciplined staff as needed. Worked with vendors to select inventory. Worked with managers at all locations to keep their stores strong and running smoothly
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Lay off during recesion
Jun 2008 – Oct 2010
Cambridge, Ohio
Layed Off
Due to tremendous recession and no one hiring, was unemployed for 2 years.
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Toyota Super Store
Dec 2005 – Jul 2008
Columbus, Ohio
Internet Manager
Revamped internet department for large car dealership group. Redesigned and wrote emails and scheduling system to work flawlessly with the salesperson and customer.
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AVV Inc.
May 2000 – Dec 2005
Columbus, Ohio
Customer Support Representative
Created training course for new clients to use "Web Control" tool to manage their internet car sales. Led team in customer support helping customers navigate the system Web Control.
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Ricart Automative
Jan 1999 – May 2000
Columbus, Ohio
Internet Sales Manager
Set up and established an entire internet sales team and department for large automotive group.
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AMC Theatres
May 1989 – Feb 1999
Virginia, Florida, Ohio
Full Time Manager
As full time manager, I was responsible for over 50+ employees, scheduling, training, human resources, inventory, facilities, money handling, and safe accountability.
Education
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Gar-Field Senior High School
Dec 1984 – Dec 1988
General