Customer-focused representative, skilled in providing efficient and empathetic chat support. Proficient in resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. Strong communication and problem-solving abilities with a commitment to delivering exceptional service.
Experience
Freelance Upwork
Nov 2022 – Jun 2023
Remote
Customer Service
Communicate clearly and effectively with customers through email and direct conversations
Resolve escalated calls in a friendly and courteous manner, even with difficult or unpleasant customers
Work collaboratively with co-workers, paying close attention to detail and ensuring the best outcome for the customer, store representative, and the company
Maintain accurate records of customer interactions and transactions, ensuring data integrity and privacy
Maximize customer satisfaction and loyalty by consistently creating "wow" experiences, increasing the customer satisfaction score by 10% within the first three months of the role.
