Chelci-ann Walters

Customer Experience Coach/ QA, sales representative, Customer service Rep, Surgical Coordinator and Human Resources specialist

Intro

Kingston, Jamaica

Joined February 26, 2023

Skills

Languages

English

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Native or Bilingual

Spanish

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Intermediate

French

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Intermediate

About

More about me: Interest: Business Development AWARDS &ACKNOWLEDGEMENTS Transparent BPO 2023 TEAM PLAYER AWARD PERFECT ATENDANCE AWARD Priceline Patner Solution Graduation Certificate (Completion of Training) Itel International BPO 2022 Awardee for Customer service Excellence Highest CSAT score and QA grade Top sales Agent for the month of September Jonathan Grant High . Deputy Head Girl . Most Outstanding Student in - Academics and Extra Curricular Activities . Student of the Month Award . Most exceptional female in Academics ( Cxc) . Certificate of Participation . Most helpful Student Award . Student Prefect . President of Jonathan Grant high Drama Club . Most Outstanding Clubbite . Honor Roll Student (Principal List) . Certificate for Academic Achievement Jamaica Cultural Development Commision . JCDC Silver awardee for Performing Arts (Poetry) – 2018 • • Critical Thinking • The ability to multi task and work independently or in a group • High degree of adaptability and flexibility • Strong written and verbal Communication • Strong analytical and Problem-solving skills • Strong follow up and Attention to detail • Email Management • Creative & willing to learn • Microsoft and Excel PROFICIENCY

Experience

Transparent bpo

Dec 2022 – Mar 2023

St Catherine jamaica

Sales agent / reservations specialist

· Document all call information according to standard operating procedures . Schedule appointments and create reservations for clients · Meet personal/team qualitative and quantitative targets . Manage large amounts of inbound calls in a timely manner · Identify customers’ needs, clarify information, provide solutions and/or alternatives · Build sustainable relationships and engage customers by taking the extra mile Human Resource Specialist | GAO Inc USA HR internship Program | November 2022 . Screen resumes . Recruit Candidates, . Generate daily report with Bitrix 24 . Conduct interviews . Assess Written Exams . Interact with Team Leads and Alts.

Please read Description

Dec 2018 – Dec 2021

Jamaica

Sales Rep, Customer service agent / Quality analyst, surgical coordinator, reservations specialist

Quality Analyst | Itel International| June 2022- December 2022 Roles Worked at Itel and Description Quality Analyst / Customer Experience Coach Evaluate Agents calls Generate daily report Coach Agents on strengths and Weaknesses Assess CSAT Scores Provide feedback to Agents Supervisor Customer Service Representative (Concierge) . Provide Exceptional Customer service . Guide Patients on their Journey before and after Surgery . Resolve customers issues effectively and efficiently . Display integrity and portray a positive Company image Sales Representative (Surgical Coordinator) . Asses Candidates for Surgery . Schedule Surgery appointments . Follow up with patients . Generate sales and upsell . Manage an influx of inbound calls and outbound calls Sales Representative |Vida Divina | 2020-2021 . Advertise Products and Services . Increase Profits and sales . Execute door to door sales . Complete transactions with customers Customer service Representative |S& G Enterprise| 2018-2020 Full Time Resolve misunderstanding with client’s Assess the best products to match customers need Perform transactions Provide details on products and services Ensure that clients are satisfied.