Chelsea Smith, Chat Operator and Customer service

About

Customer Service with 9 plus years of experience organizing, presentations, preparing facility reports and maintaining confidentiality. Possess a BSc. in Management Studies Accounting, with a Minor in Gender Studies and proficient in all aspects of Microsoft Suit. Looking to leverage my knowledge and experience into a role as Customer Service Manager or any other role befitting my qualifications.

Experience

Relationship Hero

Jun 2022 – Present

California

Remote Chat Client Support

• Interact with prospective and current clients via text chat • Interact with customer leads in a compassionate way, demonstrating flexibility, proactivity and care throughout all interactions • Communicate the value of our service in a way that is relevant to the prospective client situation and context • Build positive rapport with prospective clients and follow up to achieve conversion • Be the face of the company towards prospective clients

Phone Animal {position made redundant)

May 2021 – Apr 2022

Texas, USA |

Remote Inside Sales Representative (ISA)

• Handle approximately 600 cold calls daily for a real estate agency • Generate approximately 20 leads per month by following up with clients who are interested in the service • Relay client information to real estate agents for further action • Utilize CRM Software Boomtown, Zendesk and Mojo to improve business efficiency • Achieve ISA of the month, in the first 5 months in the organization

Solar Mosaic

Aug 2020 – Apr 2021

| PO Box 78080, Phoenix Az 85062-8080

Remote Technical Support and Customer Service Representative

• Make outbound calls for onboarding of interested customers • Assist customers and installers with Navigating their accounts via the online portal, whether with viewing payments, tracking the process, or assisting with general information with the use of Salesforce. •.Inbound calls, including payment, enquires, understanding loan terms or general product knowledge inquires and agreement of the loans products. • Communicated via slack and confluence for loan product knowledge and learning. • Email customers with edited formulated emails from our system • B2B2C Saas System

Education

Distinction College

Sep 2022 – Mar 2023

City & Guilds, The UCAS Assured Certificate: Health Care Assistant

The University of the West Indies Mona

Sep 2009 – Dec 2017

BACHELOR OF SCIENCE DEGREE , MANAGEMENT STUDIES AND MINOR GENDER STUDIES

Chelsea Smith

Chat Operator and Customer service

Skills

Languages