I am a dedicated Customer Support Specialist with over four years of experience in providing high-quality customer service across retail, healthcare, and virtual assistance industries. My career journey began in the BPO sector, where I developed strong communication skills, problem-solving abilities, and the capacity to handle customer inquiries efficiently.
I have worked with various accounts, including retail platforms like GameStop and Instacart, as well as healthcare services such as Medicare Advantage plans and compounded medication support. My expertise includes managing customer interactions via chat, email, and phone, resolving billing and order-related issues, and assisting patients with healthcare inquiries.
I am passionate about delivering excellent customer experiences and thrive in fast-paced environments where attention to detail and professionalism are key. My strong sides include adaptability, patience, and the ability to handle multiple tasks while maintaining a positive and empathetic approach. I am also eager to continue expanding my skills, particularly in virtual assistance and medical billing, to enhance my career in customer support.
I look forward to bringing my experience and dedication to a team that values customer satisfaction and efficient communication.
