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Customer Engagement Specialist

Message

Intro

Montego Bay, Jamaica

Studied Customer Engagement Operation L2 at H.E.A.R.T College of Innovation and Technology

Real Estate

Joined May 9, 2023

Skills

Languages

English

Native or Bilingual

About

I am a Customer Engagement Specialist with10 years of experience.

Experience

FoneGenix

Jan 2020 – May 2023

USA

Internal Sales Agent/ Contractor

• Uses CRM tools to record, update and track activities of prospect information • Engage prospects and build connections to drive long-term sales • Manage client’s database and follow up regularly to find out if prospects are wanting to sell or buy property • Make cold calls to initiate conversation to offer services to meet needs and goals • Communicate via emails, call and text to generate new leads • Documented detailed notes in CRM to track prospect interactions

Education

H.E.A.R.T College of Innovation and Technology

Oct 2022 – May 2023

Certificate, Customer Engagement Operation L2