CheyOda CheyOda

Customer Service/Sales Representative

Message

Intro

Manchester, Jamaica

Telecommunications

Joined March 5, 2023

Skills

About

I have been in customer service since 2012 and I also have 2 years experience in sales. I have been a Manager, supervisor and Team lead whilst working in the BPO Industry. I am interested in working as a customer service representative. I am willing to exercise my years of expertise, my ability to express patience and my great communication Skills on your behalf.

Experience

Advanced Call Center

Jul 2018 – Nov 2020

Montego Bay, Jamaica

Team Lead/ Quality Analyst

Supervise Agents daily performances. Motivate agents to meek KPI and have great attendance. Listen and coach agents as often as possible.

Sutherland Global

Feb 2016 – Jul 2018

Montego Bay, Jamaica

Customer Service Representitive (voice and Chat)

Assist Amazon customers with their orders re deliveries.

ACS/Xerox Company

Feb 2011 – Apr 2014

Montego Bay. Jamaica

Customer Service Representitive

*Handled Blue Cross and Blue Shied customers queries and claims Assist Doctors with Claim