Chiamaka Uzoma, Customer Service Representative

About

With more than 6 years of experience, I am a dependable and professional customer support specialist who prioritises quick and efficient resolution of customer concerns while delivering a great customer experience. I thrive at offering top-notch customer support since I am a highly qualified and experienced customer care and support specialist. I have provided phone, chat, and email support for various campaigns while working in the call centre industry, which has improved my critical thinking, customer service, and communication skills. I make the most of all the tools at my disposal in order to aid the customer, keep a positive working relationship with them, and offer great service while still being a significant asset to the business. I always communicate with customers in a polite and interpersonally skilled manner. Also, I can handle all your critical tasks with minimum supervision.

Experience

BULLION MARKETING AGENCY

Jun 2023 – Present

INTERN

Gaining basic knowledge and hands on experience on cold calling, lead generation and qualifying them, administrative duties, knowledge on basic CRM tools and team collaboration

DAIKKON LTD

Jun 2022 – May 2023

CUSTOMER SUPPORT REPRESENTATIVE

☑️ I acted as the primary point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and chat. ☑️Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring a smooth resolution process. ☑️I maintained accurate and detailed customer records and case documentation in the CRM system ☑️I Conducted customer follow-ups to ensure problem resolution and gather feedback for continuous improvement.

JIBON ENTERPRISE

Nov 2020 – Apr 2022

ADMINISTRATIVE ASSISTANT

☑️ Manage communication including emails and phone calls ☑️ Screen phone calls, redirect calls, and take messages ☑️ Organise and schedule appointments, maintain files and databases in a confidential manner ☑️ Plan meetings and take detailed minutes. ☑️ Write and distribute email, correspondence memos, letters and forms. ☑️ Assist in the preparation of regularly scheduled reports. ☑️ Develop and maintain a filing system ☑️ Receive deliveries; sort and distribute incoming mail

BLOSSOM WORKS AND SERVICES

Mar 2018 – May 2020

Customer Service Representative

☑️I handle customer inquiries and high call volumes while ensuring customers feel valued and heard. ☑️Also, I possess excellent communication, problem-solving, and time management skills to effectively manage inbound and outbound calls. ☑️Continuously improve customers' knowledge of products and services. ☑️ Exceed performance targets, such as call volume and resolution time ☑️Participate in training and development programs to improve customer service skills and knowledge

Education

Tansian University

Nov 2013 – Jul 2017

Bsc, Business Administration

Chiamaka Uzoma

Customer Service Representative

Skills

Languages