Chidimma Hope onwuatuegwu

Customer Support Specialist/Virtual Assistant/Health care/Pharmacy

Message

Intro

Nigeria

Customer Support & Virtual Assistant Specialist at Apex Neux Consulting

Head of Pharmaceutical Customer Relations at Kymrel pharmacy

Customer Care Lead at Joniel Pharmacy

Studied Pharmacy at Madonna University

Joined December 5, 2025

Skills

Languages

English

Basic

About

I'm a dedicated and organised Customer Support and virtual Assistant professional with over 6 years of experience working in the pharmaceutical, consulting and tech space. I'm comfortable handling client communication, email, scheduling and CRM tools, and I always try to make every interaction clear, calm and professional. A few things I'm proud of: Consistently maintained a customer satisfaction rating above 95%. Helped reduce scheduling and communication gaps for busy teams by over 40%. Improve email and task response time by about 30% through better organisation. Supported healthcare related inquires with zero errors, thanks to my pharmacy background I enjoy helping people, staying organised and making work easier for the team I support. If you need someone reliable, patient and easy to work with, I'm happy to help.

Experience

Apex Neux Consulting

Jan 2025 – Present

Remote

Customer Support & Virtual Assistant Specialist

I covers key skills such as effective communication, problem solving, email and chat handling,CRM management,task organisation, scheduling and remote work best practices. I managed customer inquires with empathy, maintaining clear documentation, support clients across multiple channels and use digital tools required for virtual assistant roles.

Kymrel pharmacy

Jun 2023 – Present

Nigeria

Head of Pharmaceutical Customer Relations

Managed client experience and service satisfaction strategies. Led digital transition to online customer communication and CRM tools. Resolved over 95% of customer inquires within 24 hours. Awarded customer service Excellence (2024).

Joniel Pharmacy

May 2022 – Present

Nigeria

Customer Care Lead

Delivered personalised customer guidance and follow up consultations. Collaborated with management to enhance patient education and service processes. Recognized for outstanding client engagement and retention results.

Education

Madonna University

Oct 2011 – Nov 2016

Bachelor of Pharmacy (B.Pharm), Pharmacy