Chidinma Mafe, Customer Service Representative

About

I am a dedicated and result-oriented Customer Service Expert with 9 years experience. I'm experienced in overseeing customer relations, addressing grievances and resolving complaints effectively.

Experience

Freelancer

Jul 2023 – Present

Remote

Customer Support

• Provide remote customer support services for diverse clients across industries. • Effectively manage customer inquiries, concerns, and issues through email, chat, and phone. • Ensure timely and accurate resolution of customer problems, enhancing overall satisfaction. • Maintain detailed records of customer interactions for continuous improvement. • Provide support and comprehensive product and service information to customers.

Polaris Bank Limited

Oct 2014 – Jun 2023

Nigeria

Customer Service Representative

• Interacted with customers to provide detailed information addressing inquiries about products and services. • Followed up on customer complaints, ensuring prompt resolution. • Maintained excellent customer relationships, successfully managing a portfolio of over 5000 business clients. • Profiling customers on mobile and internet banking, creating quality risk assets, and opening accounts. • Informed and suggested banking products to customers.

Education

University of Benin

Jan 2008 – Jan 2012

B.Sc. , Economics and Statistics

Chidinma Mafe

Customer Service Representative

Skills

Languages