Innovative IT and telecommunication professional with hands-on experience working in several emerging markets in the fields of network performance optimisation and data analytics. Completed a Professional Certification in Data Science from Data Science School of Data Lab Technology Limited, in 2022; well prepared to excel in a challenging role as ‘Data Analyst’’ for adding value to the organisation
Experience
Department for work and pensions
Apr 2023 – Present
Manchester
Customer service advisor
Performed variety of tasks, such as gathering customer accurate details and initiating PIP2 form delivery to them and updating customer information on the database. Deal with customer’s requests via CAMLITE and PIPCS. Offered active ongoing support to claimants in completing their PIP applications.