Chioma Nwadike, Business Analyst offering 3+ years of Finance and IT industry success.

About

Industrious Business Analyst offering 3+ years of Finance and IT industry success. Skilled in business and identifying systems requirements, writing expert business cases and GAP analysis (AS-IS and TO-BE). Accomplished at leveraging past experiences to inform future decision-making. With a zest for solving complex business problems, seeks to employ top-class managerial and analytical skills in solving challenging business demands, optimize costs and increase revenue.

Experience

Digital Echoes Ltd

Dec 2019 – Present

United Kingdom, Remote

Business Analyst

•Worked on a project with an Agile team of 8 to re-model clients' student learning experience. Designed a (digital learning application) portal to improve quality of course delivery, to enable client (the company) distribute learning materials through individual student portal. •Led a team of Business Analysts in designing an online ordering system (OOS), automating the manual ordering process of a client. This helped to forecast budget, monitor spending and track abuse in the organization, saving a total of $100,000 annually for the client. •Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. •Elicit and capture requirements from Business users, product owner and stakeholders of the system. Perform requirement analysis, developing test scenarios and test cases, while ensuring system meets business acceptance criteria, using Jira to document User Stories. •Work with business stakeholders to analyze current processes (AS-IS), future requirements (TO-BE) and GAPS that exists between current information system capabilities and future requirements. •Support developers and testers to clarify requirement during Agile Sprint and performed User Acceptance Test (UAT).

Zenith Bank Plc

Jan 2017 – Oct 2019

Abuja, Nigeria

Business Systems Analyst

•Worked with management and teams in gathering user requirements, helped identify existing issues and proposed new methodologies that has produced effective results. •Developed a sales strategy that delivered continual increase in revenue, attracting more customers and users by 80%. •Redesigned fulfilment processes and customer communication protocols, saving the company cost of minimum of 1000 NGN per customer. •Implemented a customer service process that reduced refund requests by 30%. •Served as intermediary between client and users of the system in other to provide solutions to their needs.

Education

Imo State University, Owerri

Nov 2012 – Dec 2016

Bachelor of Science , Finance and Banking

Chioma Nwadike

Business Analyst offering 3+ years of Finance and IT industry success.

Skills

Languages