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Chioma Nwaiwu

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About
Hello there! I’m Chioma Nwaiwu, a dedicated and detail-oriented Virtual Assistant with over 3 years of administrative support experience, helping busy entrepreneurs, small business owners, and remote teams stay organized, efficient, and ahead of schedule. With a solid background as an Administrative Officer, I’ve mastered the art of juggling multiple responsibilities; from calendar and email management to customer service, data entry, and even Airbnb coordination. Whether it's booking meetings, filtering inboxes, responding to client queries, or keeping business operations smooth and stress-free, I’m your behind the-scenes support system. I’ve also gained hands on experience in social media management creating engaging content, scheduling posts, and keeping online communities active and aligned with brand goals. I hold a Bachelor’s degree in Food Science and Technology, which may sound like an unusual fit but it’s actually a superpower! My academic training sharpened my attention to detail, time management, and ability to follow systems all of which translate beautifully into the world of virtual assistance. Here's a snapshot of what I bring to the table: Calendar Management – Scheduling, coordinating, and optimizing appointments so you never miss a beat Email Management – Decluttering inboxes, prioritizing messages, and crafting professional responses Customer Service – Communicating with clients and customers with warmth and clarity Data Entry & Organization – Accurate, speedy input and file management for your peace of mind Airbnb Support – Guest communication, booking management, and listing optimization Social Media Management – Content scheduling, audience engagement, and insights tracking
Experience
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St. Rita's Study Hub, Enugu
Jun 2019 – Jan 2022
Nigeria
Administrative Assistant
-Provided administrative support for a study center serving 50+ students weekly, ensuring smooth scheduling and coordination of academic sessions. - Managed student registration records for 100+ learners, maintaining accuracy and confidentiality in line with data protection standards. -Communicated with parents, students, and instructors via email, phone, and in-person inquiries, handling 30+ interactions per week with a professional and customer-focused approach. -Monitored and tracked students attendance, leading to a 15% improvement in class participation and follow-up on absences. Supported tutors with lesson materials, printing, and administrative logistics, contributing to a 20% increase in classroom preparation efficiency.