I have over six years of experience in technical support, primarily with Dell and Unisys, where I handled hardware and software troubleshooting, customer service, and team coordination. Currently, I work as a restaurant manager in Canada, which has strengthened my leadership and operational skills.
I'm passionate about working in tech-driven environments where I can solve problems, support users, and continuously learn new systems. I’m especially interested in remote roles that allow me to apply my customer service and IT expertise.
My strong sides include excellent communication, adaptability, a calm approach under pressure, and a strong sense of responsibility. I take pride in delivering quality work and building positive relationships with customers and teams.
Experience
Concentrix
Mar 2025 – Jun 2025
Canada
Technical Advisor
Technical Support: Serve as the main point of contact for technical inquiries related to hardware, software, and client products.
Customer Interaction: Greet customers professionally and courteously; build rapport through active listening and empathy.
Issue Resolution: Clarify customer concerns, ask relevant questions, and use tools/resources to resolve technical issues effectively.
Product and Tech knowledge: Maintain strong knowledge of smartphones, tablets, computers, wearables, and operating systems like iOS/macOS.
