I am a Customer service and back office support professional with 3+ years of experience in FinTech and administrative roles. Skilled in client communication, multitasking, email management, and data tracking. Trained in handling sensitive financial information with a strong focus on accuracy and confidentiality. Also experienced as an administrative assistant intern and front desk receptionist. Quick to learn and adapt, now seeking a role that supports continuous growth and development
Experience
Ubiquity Global Services
Jul 2023 – May 2025
Bacolod City
Customer Service Representative
Working as a Customer Support Representative specializing for a financial services. My primary role involves assisting customers through SMS and email communication channels, ensuring that their concerns are addressed promptly and efficiently while delivering a seamless support experience.
In this position, I handle a financial account, which requires a strong understanding of various financial processes and services. I provide support to customers who have queries related to their accounts, financial transactions, and general banking concerns. This includes resolving issues related to their debit or credit cards, such as card activation, lost or stolen card reports, declined transactions, and disputes.
Additionally, I assist users with concerns related to the financial institution’s mobile application. My responsibilities involve guiding customers through troubleshooting steps for app errors, login issues, mobile check deposits, and navigation difficulties. I work to ensure that users can access and manage their finances conveniently and securely via the app.
Throughout my role, I maintain a strong commitment to delivering accurate information with empathy and professionalism. I strive to build trust with customers by clearly explaining complex financial topics and ensuring that every interaction is handled with care and attention to detail. Working in this environment has enhanced my communication skills, analytical thinking, and ability to work under pressure while maintaining compliance with data security and privacy regulations.
