As an adept Quality Analyst, I have a well-rounded skill set in organisation and honed talents in time management and critical thinking making me an ideal fit for the position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in customer service and critical thinking, including a keen attention to detail and accuracy.
Experience
Itel International
Jan 2022 – Jan 2023
St lucia
Quality Assurance Coach
Providing feedback for call quality.
Itel International
Oct 2020 – Jan 2022
St lucia
Customer Service Representative
Providing technical and billing assistance to existing customer for a telecommunications company.
