school Studied Modern Languages Spanish Major English Minor at Sam Sharpe Teacher's College
school Studied Business at Black River High School
school Studied at Black River Primary & Infant School
watch_laterJoined December 24, 2022
Concentrix Global Services GmbH
Jan 2022 – Sep 2022
1 Mangrove way Freeport Montego Bay Jamaica
Roadside Assistant Agent
As a roadside assistance agent, I was responsible for assisting the customer with any issues with their rental. I would assess the situation based on product knowledge, critical thinking, and what the customer has told me after probing them. I was responsible for sending assistance such as jumpstarts, tire changes, towing, wrenching, etc. When the customer suffered filigree damage, I was also in charge of filing a claim.
Dec 2019 – Dec 2021
Barnett Park Fairfield Montego Bay St. James
Delta Airlines Reservation Agent
I was a reservation agent on the Delta Airline account. I was responsible for answering general questions about traveling with Delta, booking air fares, rebooking customers whose flights were cancelled, and booking customers who had connecting flights with Delta's partnering airline for international customers, for example KML or Air France. I was also responsible for offering discounts for rentals if customers needed them upon arrival at their destination.
Feb 2017 – Aug 2019
1 Mangrove Freeport Montego Bay Jamaica
I was a reservation agent for VRBO and HomeAway. I was responsible for answering the customers' questions about the rental and helping them choose their rental based on their budget, the amenities, and the location. I was also responsible for emailing the property owners in regards to concerns that the customer had. I was also responsible for booking the properties for the customers.
Sam Sharpe Teacher's College
Sep 2022 – Present
Bachelors in Secondary Education , Modern Languages Spanish Major English Minor