Christian Keys

Message

Intro

United States

Tech Support/Billing/Customer Service Supervisor at Verve Hosting

Finance Secretary at Monument of Faith Church

Joined July 5, 2023

Skills

Languages

English

Basic

About

I am honest, hard working, trustworthy and also very open to growing with the company and working as a team to make sure that everything is a success. I am looking to help with customer service, billing and also organization of the company.

Experience

Verve Hosting

Nov 2011 – Present

Pontiac, MI

Tech Support/Billing/Customer Service Supervisor

Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures Diagnosed and resolved technical hardware and software issues Guided users with troubleshooting using diagnostic tools Recorded customer issues on database to streamline process and fastrack resolutions Identified and resolved issues using software and hardware Improved user performance by providing training in hardware and software use Used ticketing systems to manage and process support actions and requests. Assisted customers in identifying issues and explained solutions to restore service and functionality. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Monument of Faith Church

Jan 2008 – Present

Pontiac, MI

Finance Secretary

Produced accurate and detailed reports, financial statements and tax filings on annual basis Administered budget with timely expense tracking and identification of concerning trends Handled both accounts payable and receivable with impeccable attention to detail Supported human resources by keeping employee and payroll files current Oversaw department-based and project-specific supply procurement Prepared weekly payroll and bill payment checks for manager approval Updated tracking spreadsheets with metrics and used data to create charts and reports Proofread and edited documents and reports for staff Organized and updated file systems, keeping records easily retrievable Took direct dictation, read notes or listened to recordings and transcribed information Ordered, dispensed and organized office supplies for team use