Christian Serdoncillo, Data Entry Clerk / Data Analyst

About

I specialize in analyzing complex datasets and delivering actionable insights using tools such as Excel, Power BI, and SQL. I have a strong track record in troubleshooting data issues, resolving discrepancies, and optimizing workflows within agile environments. With expertise in accurate and efficient data entry, I manage large volumes of information with precision while ensuring data integrity. I consistently meet tight deadlines and perform well under pressure.

Experience

QBE Insurance

Oct 2023 – Jun 2024

Cebu City, Philippines

Policy Support Officer

Enter data into systems and make updates or corrections while adhering to the guidelines. Follow established policies, procedures, and guidelines for work requests, problem resolution, and escalating inquiries to business leads. Performs moderately complex clerical, administrative, and general office duties. Properly assess the completeness of documents received and provide solutions if incomplete. Creating tickets to address concerns about information that requires corrections.

Lexmark

Jun 2021 – Sep 2023

Cebu City, Philippines

Partner Payment Specialist

Ensure that all information of a confidential nature is held in a secured confidential method. Managed to respond to email inquiries globally, payment adjustments, and submissions of invoices. Raise and update tickets in a timely. Investigate unprocessed transactions to identify solutions and provide them to Vendor Managers globally. Ensured service was provided to a high standard and made recommendations to improve and streamline processes and interactions. Paid partners on time for monthly payments globally. Assigned to export exceptions from D365 and fixed. Prepared monthly reports, i.e., aged accrual. Create file preparation for monthly payments globally using D365 and Siebel. Investigate and resolve customer queries related to payments efficiently, in line with SLA's. Review and resolve all failed debriefs and partner/Vendor requests for payment for additional expenses. Worked on daily ongoing processes that helped maintain the integrity and reliability of products. Ensured payment accuracy and quality daily.

Intrinsic Consultancy and Technology Solutions, Inc.

Oct 2018 – May 2021

Cebu City, Philippines

Data Analyst Associate - Monitoring Support

Provided Level 2 platform support to teams within the organization, and external users when required. Monitored and acknowledged escalated issues/alerts from the FPS Metrics and Zabbix Metrics monitoring systems. Troubleshoot, investigate, and resolve/triage issues for all applications supported by Platform Operations team. Provide status updates on all issues and tickets reported to the team. Managed operational maintenance and support of issues for Trax's FPS and TTSM platforms. Maintain and update technical documents and procedures.

Education

Asian College of Technology

Jun 2014 – Jun 2018

Bachelor of Science in Information Technology, Information Technology

Christian Serdoncillo

Data Entry Clerk / Data Analyst

Skills

Languages