Christiana Adeniji

About

A dynamic professional with experience within customer support and business development, Skilled in building relationships across vendors, partners and customers at large, exceptional communications skills, and resolving customer issues through email/phone calls.

Experience

CARBON RETAIL LIMITED (DUNLOP ZONE)

Dec 2021 – Present

Lagos

RETAIL CUSTOMER SERVICE EXECUTIVE

• Lead sales, marketing and business development activities. • Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness. • Ensure sales are logged in for replenishment in a timely manner to ensure efficient service delivery. • Maintain record of all transactions, walk in customers, cash balances and build existing business relationships. • Maintain customer satisfaction by providing individual solutions to problems. • Process payments made with cash, cheques, credit cards, debit cards as well as returns and exchange. • Raise quotations on Enterprise Resource Planning (ERP)

INVENT ALLIANCE LIMITED

Sep 2020 – Dec 2021

Lagos

CUSTOMER SERVICE OFFICER

• Provide product and service information to customers. • Research, identify, and resolve customer complaints using applicable software. • Answer incoming calls and respond to customer’s emails, set realistic expectations to ensure customer satisfaction. • Identify and escalate unresolved issues to appropriate supervisors. • Process orders manage dispatch process and riders to ensure customer satisfaction. • Keep records of customer interactions, process customer accounts and file documents according to standard operating procedure. • Build customer loyalty by follow-up of customer calls.

OXFORD INTERNATIONAL GROUP

Feb 2020 – Sep 2020

Lagos

BUSINESS ASSOCIATE

• Followed leads to find new customers. • Pushed new products to existing customers. • Answered questions and solve problems to maintain customer satisfaction. • Tracked all sales and report new opportunities to management. • Managing customer technical issues and providing updates to customers through mails/calls.

O'LAVANDA SIGNATURE

Aug 2019 – Feb 2020

Lagos

CUSTOMER SUPPORT INTERN

• Promoted the brand offline and online using content creation to facilitate business growth and exposure. • Took customer’s complaints and seek proactive ways to resolve their problems, proffering solutions. • Generated ideas for the creation of product gifts and implemented them through collaboration and team work. • Initiated and promoted campaigns that facilitated an appealing perception for products which in turn increased sales. • Supported in resolving customer complaints.

Education

Bowen University

Oct 2014 – Sep 2017

B.A, History & International Studies