Christiana Owusu

Customer Service Representative

Message

Intro

Accra, Ghana

Studied Business Administration (General Management) at Kwame Nkrumah University of Science and Technology

Studied Secretaryship and Management Studies at Tarkoradi Technical University

Joined April 27, 2025

Skills

Languages

English

Fluent

Akan

Fluent

About

My name is Christiana Owusu Pokua. A detail-oriented and proactive administrative professional with Bachelor's Degree in Business Administration (General Management) and an HND in Secretaryship and Management Studies. I have extensive experience supporting office operations, customer service, telesales, field coordination and retail supervision. Skilled in handling client enquiries, maintaining accurate records, managing schedules, and ensuring smooth office workflows. I am dedicated to delivering excellent service to clients and internal teams, with a strong focus on professionalism, efficiency and organizational growth. My career goal is to support the effective management of company operations and help drive profitability through outstanding administrative support and customer satisfaction.

Experience

Shanti Wellness

May 2024 – Jul 2024

Abelemkpe, Accra-Ghana

Telesales Operator

Contacted customers, handled correspondence, negotiated sales and maintained records.

Electoral Commission of Ghana

Nov 2022 – Aug 2023

Amasaman, Accra-Ghana

Administrative Assistant

Supported executive administration, managed records, upheld confidentiality and handled clerical tasks.

B.O Enterprise

Sep 2021 – Jan 2022

Pokuase, Accra-Ghana

Shop Supervisor

Oversaw staff performance, upheld store standards, ensured customer satisfaction and maintained accurate sales and customer records.

Ga West Municipal Assembly

Aug 2021 – Oct 2021

Amasaman, Accra-Ghana

Front Desk Officer

Professionally handled incoming calls, executed clerical duties, coordinated event setups, maintained organized filing system and ensured a courteous reception for all guests.

Education

Kwame Nkrumah University of Science and Technology

Jan 2023 – Sep 2024

Bachelor's Degree , Business Administration (General Management)

Tarkoradi Technical University

Aug 2019 – Sep 2022

Higher National Diploma, Secretaryship and Management Studies