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Christina Bowen

Customer service trainer/Administrative Assistant/Bank Teller

Hanover, Jamaica
Studied Business Administration at University of Technology
Consumer Services
Joined August 30, 2023



I am a Customer Service Trainer with over 9 years of experience in the BPO sector. I have worked under the Administration portfolio and I competent to conduct tutoring/training sessions. I have worked with US based clients as well as local and I am a team player.
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Radius Global Solutions
Feb 2022 – Apr 2023
St James, Jamaica
Learning and Development Trainer
Educate and provide new and tenure employees with the required information for growth and satisfaction of the company's goals and vision. Create training documents and conduct training sessions.
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Conduent inc
Sep 2012 – Nov 2018
St James, Jamaica
Customer Service Supervisor, Customer Trainer and Customer Service Representative
Conduct uptraining to tenure employees. Conduct administrative duties such as payroll. Create training materials and conduct training sessions. Liasion with clients and management to improve customer satisfaction and employees productivity. Conduct monthly client based meeting and internal team meetings. Answer customer queries and provide customers with solutions to their queries.
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University of Technology
Sep 2019 – Sep 2021
Associate Degree, Business Administration