Christina Bowen, Customer service trainer/Administrative Assistant/Bank Teller

About

I am a Customer Service Trainer with over 9 years of experience in the BPO sector. I have worked under the Administration portfolio and I competent to conduct tutoring/training sessions. I have worked with US based clients as well as local and I am a team player.

Experience

Radius Global Solutions

Feb 2022 – Apr 2023

St James, Jamaica

Learning and Development Trainer

Educate and provide new and tenure employees with the required information for growth and satisfaction of the company's goals and vision. Create training documents and conduct training sessions.

Conduent inc

Sep 2012 – Nov 2018

St James, Jamaica

Customer Service Supervisor, Customer Trainer and Customer Service Representative

Conduct uptraining to tenure employees. Conduct administrative duties such as payroll. Create training materials and conduct training sessions. Liasion with clients and management to improve customer satisfaction and employees productivity. Conduct monthly client based meeting and internal team meetings. Answer customer queries and provide customers with solutions to their queries.

Education

University of Technology

Sep 2019 – Sep 2021

Associate Degree, Business Administration

Christina Bowen

Customer service trainer/Administrative Assistant/Bank Teller

Skills

Languages