Christine Lumber, Employee Listening Researcher

About

Employee Listening specialist/researcher: - 13 years of experience in survey design/programming/administration, focus groups, data analysis, and reporting to help improve employee experience and workplace culture. - I excel at managing multiple projects, and have conducted quantitative and qualitative research for companies in a variety of industries to provide them with the information needed to make data-driven decisions to support their business strategy. - 5 years of experience with Qualtrics in survey administration, visualizations, text analytics, and cross tabulations. - 20 years of experience in overall project management.

Experience

Grant Thornton

Oct 2021 – Nov 2023

Remote

Manager

Led annual State of Work in America survey for Employees: o Executed the annual State of Work in America survey for 5,000 full-time employees nationwide. o Led development of a PowerBI dashboard to visually represent results, enhancing accessibility. o Presented findings in several external webcasts/webinars, showcasing thought leadership. o Generated key themes document across 15 industry sectors, amplifying sector-specific insights. o Survey results referenced in 55 articles, including an article in the Dallas Business Journal that resulted in 45 syndicated placements and an additional three-article syndication from the Houston Business Journal o Increased competitiveness of our client proposals by incorporating pertinent data points Quantitative and Qualitative Research Projects: o Planned, coordinated, and executed diverse research projects, including preference optimization, surveys, focus groups, and interviews, aligning with client objectives. o Provided day-to-day project management, offering frequent status updates to clients and internal team. o Addressed project issues and escalated complex issues as necessary. o Tracked project time/cost against budget and scope, demonstrating fiscal responsibility. o Analyzed qualitative and quantitative data, translating research insights into actionable client recommendations. o Experience with conjoint survey/analysis Strategic Client Engagements: o Identified areas of opportunity for a flat-bed truck manufacturer through new hire surveys and focus groups. o Partnered with HR leadership at private university, administering a survey with a 37% response rate and conducting focus groups to identify workplace trends and areas of improvement. Proposed multiple plans with cost implications ranging from $440,000 to $1.2 million, preferred by 46% to 64% of employees.

Alight Solutions

Jun 2017 – Apr 2021

Remote

Research Project Manager

• Collaborated with companies to plan and execute employee research studies, providing vital support for their objectives and strategies. Utilized variety of research methodologies, including survey techniques, focus groups, and data analysis. • Developed standardized pricing documents for all of research products and offerings. • Spearheaded the successful transition to the Qualtrics survey platform in late 2017, playing a key role in training colleagues on the platform. • Served as the Research Project Implementation (RPI) group’s liaison for the Operating System Team, ensuring implementation and adherence to efficient processes for all projects and products. • Managed financials for most of research group projects, showcasing expertise in budgetary control and optimization.

Aon Hewitt

Nov 2010 – May 2017

Lincolnshire, IL

Research Project Manager/Senior Consultant

• Worked with companies planning and executing employee research studies to support their objectives and strategies. Delivered actionable insights by analyzing, interpreting, and responding to research results. • Conducted research studies on diverse range of topics, including annual enrollment perceptions, total rewards, benefits, compensation, work-life, and communication. • Day-to-day point of contact for projects, overseeing the creation and management of timelines, budgets, and engagement with external vendors. Led or participated in ongoing status calls, facilitating effective communication by generating meeting agendas and meeting notes. Coordinated collaboration among internal and external colleagues throughout each project. • Simplified budget tracking by creating one-page spreadsheet template for each type of project. • Acted as PeopleSoft change agent for the RPI group during the conversion to PeopleSoft 9.0. Provided training and support to colleagues before, during, and after the conversion.

Hewitt Associates

Jul 2002 – Oct 2010

Lincolnshire, IL

Communication Production Consultant

• Assisted clients with developing communication strategies as means to achieve desired enrollment and behavior change goals. Specialized in overseeing large, complex clients. • Supervised project management of graphic designers, writers, and printers, ensuring seamless alignment of communication strategy and creative materials with overarching business objectives. Oversaw print, distribution, and project management of 480+ SPDs/SOCs for a key client. • Implemented new communication approach for two separate projects saving one client almost $670,000 in postage. • Established communication campaign saving client $3,000,000 in health care costs. • Identified numerous billing errors with firm-wide implications, resulting in recovery of lost revenue for Hewitt Associates.

Education

Marquette University

Bachelor's, Journalism

Christine Lumber

Employee Listening Researcher

Skills

Languages