6 years customer service experience in Hotel Industry
Experience
Grand Hyatt Dubai
Jun 2019 – Jan 2023
Dubai UAE
Senior Front Office Guest Services Officer
Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Accurately making and updating rooms reservations and providing all significant informations needed for the front desk team to execute a smooth check-in and check-out procedure.
