I have 10 years or more of experience in customer service. I am eager to listen and learn how I can improve, not only to work more efficiently for myself, but also to better serve my team and accomplish tasks to the best of my abilities.
Experience
United Airlines
Nov 2024 – Mar 2025
West Palm Beach
Ramp Agent
Load, unload, and transport baggage, mail, and cargo between aircraft and terminals.
Ensure safe and timely aircraft movement to and from gate positions.
Operate ground service equipment, including tugs, cargo carts, and belt loaders.
Maintain accurate records and documentation to ensure correct baggage routing.
Adhere to safety guidelines and maintain a secure work environment.
SmartSign
Oct 2021 – Jan 2024
Brooklyn NY
Sales Rep
Delivered exceptional customer service, handling inquiries and resolving issues.
Generated leads and identified opportunities for market expansion.
Built and maintained a pipeline to achieve monthly and quarterly sales goals.
Suggested solutions and escalated special customer requests as needed.
Footlocker
Sep 2019 – Oct 2021
Manhattan NY
Lead Floor Support
Achieved 100% of sales goals for 2019–2020 through strategic selling techniques.
Trained new employees in customer service and sales procedures.
Provided exceptional customer service and maintained knowledge of merchandise.
Managed inventory, processed new merchandise, and handled POS transactions.
Created promotional displays to boost product visibility.