Christopher Benavides

IT Security Administrator

Message

Intro

Killeen, United States

IT Security Administrator at First Community Services

Information Technology & Services

Joined November 18, 2023

Skills

About

Experienced IT Administrator with over 5 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.

Experience

First Community Services

Feb 2020 – Present

Killeen

IT Security Administrator

Administered and maintained critical systems, including Active Directory, Exchange, and server administration. • Oversaw the provisioning and management of a large user and device base, resolving issues across a wide range of support areas. • Implemented and maintained robust security programs, strategies, and plans, ensuring adherence to industry standards and best practices. • Provided effective guidance and support to end-users, delivering comprehensive troubleshooting and resolving technical issues. • Created and updated systems documentation, ensuring accurate and up-to-date records for smooth operations.

First Community Services

Jun 2018 – Feb 2020

Killeen

Help Desk Technician I

Provided exceptional level 1 technical support to a large user base across 900+ locations. Efficiently resolved hardware and software issues by accurately documenting and escalating incidents using Help Desk ticketing systems (ServiceNow, JIRA). • Responded to telephone, email, and end-user requests, ensuring prompt and courteous service. • Diagnosed and resolved network connectivity and remote access issues, ensuring minimal downtime and maximum productivity. • Collaborated with cross-functional teams to troubleshoot complex problems, reducing escalations and increasing first-call resolution rates. • Assisted in creating and updating technical support knowledge base articles, improving efficiency and self-service capabilities for end-users