Christopher Francis, Analytical, results-driven individual working hard to utilize skills and knowledge gained through education and work experiences to assist a

About

I am a Marketing with 4 years of experience in marketing, customer service and client relations management.

Experience

Nutrition Product Limited

Oct 2020 – Present

Kingston, Jamaica

Customer Service Officer

Study the company’s product and services to maintain relevant knowledge in order to deliver top-notch customer service. • Manage the company’s website and Social Media pages. • Preparing Weekly and Monthly Reports. • Study customer interactions and collected feedback to identify potential service improvement. • Coordinate with logistics partners to track deliveries and correct problems such as missing address information and incorrect client information. • Provide targeted customer support via live chat, email, telephone and site visits. • Assist senior managers plan, implement and optimize programs to increase customer satisfaction and loyalty. • Assist with preparation of the department’s budget.

JMMB

Aug 2019 – Mar 2020

Kingston, Jamaica

Client Support Officer

Kept informed on current and new products, services and promotions. • Managed and updated clients, businesses, and corporations banking accounts. • Kept stakeholders informed on details and information regarding clients. • Ensure that clients received outstanding service to not only maintain but to extend the relationship for future business opportunities. • Interviewed clients to identify their financials needs. • Utilize various sale techniques to meet sale target of the various company’s products. • Assisted with the training and development of new staff and summer workers. 2 • Persuaded and motivated customers to resolve existing delinquencies and comply with payment requirements on their accounts. • Provided clients with information on company products and services.

JMMB

Aug 2018 – Aug 2019

Kingston, Jamaica

Branch Ambassador

• Provided knowledgeable service and support to all investment and banking customers’ needs. • Assisted walk-in customers with completing forms and documents. • Promoted company products and services. • Maintained strict confidentiality procedures to ensure data integrity. • Handled incoming and outgoing correspondence. • Built strong relationships with clients to further PR Objectives.

Education

University of the West Indies

Oct 2021 – Sep 2022

Master of Science , Marketing and Data Analytics

University of the West Indies

Aug 2015 – May 2018

Bachelor of Science, Marketing

Christopher Francis

Analytical, results-driven individual working hard to utilize skills and knowledge gained through education and work experiences to assist a

Skills