Chukwujioke Nwabuizu , Microsoft 365 Technical/ Cloud Support Engineer

Riverside Tech

Jun 2023 – Present

Lagos, Nigeria

Microsoft 365 Support

Provide technical support for Microsoft products that includes SharePoint, Exchange, Teams and OneDrive including Windows operating systems, Office applications, and other related software for organizations. • Troubleshoot customer issues via phone, email, chat, or in-person visits. • Diagnose and resolve complex hardware and software problems • Install, configure, and maintain computer systems and networks • Monitor system performance and troubleshoot any potential issues • Create detailed reports on the status of each issue and its resolution • Develop and implement strategies to improve customer service levels • Train users on how to use new software and hardware • Research and recommend solutions to enhance user experience • Maintain up-to-date knowledge of Microsoft products and technologies • Provide feedback to product teams regarding customer needs and feature requests • Assist with developing and maintaining documentation for internal processes and procedure.

Chukwujioke Nwabuizu

Microsoft 365 Technical/ Cloud Support Engineer

Skills

Languages