I have a strong background in sales and customer service with experience in building relationships and closing deals.I enjoy working with people, understanding their needs and providing solutions.I am highly self motivated and thrive in fast-paced environments.
Experience
Safaricom
Jan 2023 – Jan 2025
Kisumu, Kenya
Customer service representative
Provided exceptional customer support via phone, email, and live chat, ensuring prompt issue resolution.
Assisted customers with website navigation, account management, and troubleshooting technical issues.
Handled inquiries regarding products/services, billing, and policies, maintaining a high customer satisfaction rating.
Used CRM software (e.g., Zendesk, Salesforce) to track customer interactions and improve service efficiency.
Collaborated with the UI/UX and web teams to report and resolve website usability concerns based on customer feedback.
Managed online help guides and FAQs to enhance self-service options for customers.
Maintained a professional and empathetic approach to ensure a positive customer experience.
