Claire Eman Kantu, I am a multi-lingual project manager, treasurer, linguist and technical support.

Kimberly Clark South Africa

Jun 2022 – Jun 2023

Johannesburg ( Sandton)

Trlinguala customer Service representative

• Respond to consumer contacts and determine the nature of the interaction. • Handle contacts from all channels, including but not limited to phone calls, emails, letters and social media • Ensure that all consumer contacts are handled effectively, efficiently and promptly to promote consumer satisfaction and to promote Kimberly-Clark products and services. • Manage and share consumer insights gained with the Consumer Services team leader and Management Team in a timely and meaningful manner. • Adhering to all department processes • Immediately escalate serious consumer complaints as per processes Compose and translate text where needed • Place the consumer at the heart of everything by improving engagement and interaction - focus on providing best in class consumer services experience. • Ensure all Regulatory and GDPR processes are adhered to. • Continuous Improvement by using LEAN principles, Visual Management and Standard Work

Claire Eman Kantu

I am a multi-lingual project manager, treasurer, linguist and technical support.

Skills