Clarisa Martínez

About

• Extensive consultancy experience in the telecommunications sector on international projects. • Prince2 Practitioner, CCNA, ITIL, and Agile PM Practitioner Certified • Experience working with customers; joint testing, and project managing the installation and delivery of solutions. • Complete lifecycle experience across multiple mobile network projects. • Experience delivering projects which involve third party service providers and outsourced services. • MBA University of Wales, Bangor/ BSc Computer Science.

Experience

SmartCIC

Oct 2020 – Dec 2021

Barcelona, Spain

Operations Manager

• Lead of the global Service Desk team, designing and delivering services for major clients around the world, from Asia to the USA. • Working alongside the Head of Service Delivery to develop the transition from new services to operational/go live. • Responsible for Stakeholder management, Continuous service improvement, Resource forecasting and planning. • I brought a strong focus on customer satisfaction as shown by improving the quality of the deliverables, follow up sessions with customers without losing sight of the KPIs which drive profitability. • I introduced agile methodology to the team, as a result of which designated tasks, ownership, share-knowledge, and teamwork values have been implemented in our daily working day.

Avis Budget Group ABG, UK

Jan 2018 – Nov 2019

England, UK

Project Manager

• Lead for EMEA-wide WAN infrastructure upgrade project. • Lead for transition of Mobile Services between mobile service providers for all UK business users. • Responsible for: - Design of project milestones and scheduling deliverables to meet business requirements. - Working with the business and third-party service providers to identify and mitigate risk. - Managing third-party suppliers to target, including delivery goals, SLA fulfilment, early life support, and handover to BAU. - Delivery of the in-house elements of our deliverables across 500 sites through a virtual team, consisting of change controllers and onsite business coordinators. In charge of the end-to-end delivery process starting with the orders review until the UAT and sign-off. - Project communication across the organisation; including liaising with stakeholders and organizing end user comms.

Killarney Telecommunications Ltd

Jun 2015 – Dec 2017

England, UK

Project Specialist

• In charge of Change Management for London Metropolis RAN project (2G/3G/4G). Project goals were to improve mobile coverage and data network capacity. • Managing change requests through the complete end to end process, in compliance with ITIL: creation, approvals request, status and information update; tracking, implementation completed, and closure; following the Implementation program and aligning the scope of work, technologies involved/affected, site restrictions and any other dependencies. • Contributed technical network expertise to impact assessment of proposed changes.

Education

Wales, UK - Bangor University

Sep 2008 – Sep 2009

MBA General Management, Business Management

San Ignacio de Loyola University, Lima, Peru

Mar 2003 – Dec 2005

BSc Computer Science (2:1), BSc Computer Science

Skills

Languages