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Claudia DiDona

Seasoned Support Assistant with a History with Many Great Companies

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Intro
Sandy Hook, United States
Owner and CEO at DiDona Concepts
Studied Business Administration at Metropolitan University, Tampa, FL
didonaconcepts.com/contact
Joined September 24, 2022

Skills

Languages

English
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Native or Bilingual
About
I am a seasoned office professional with many years of experience with customers, clients, help desk, troubleshooting hotline, extensive call inbound call work with 40-60 calls per day in addition to my focus for many years as an Executive Assistant to Vice Presidents, Presidents and large staffs spread across the U.S. I have supported executives at General Electric, GE Capital, United Technologies, Pepperidge Farm, Xerox, etc.
Experience
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DiDona Concepts
Aug 2020 – Present
Sandy Hook, CT
Owner and CEO
As Sole Proprietor for DIDONA CONCEPTS, I am currently a Private Label seller with Amazon. With fulfillment provided both in-house and from an Amazon warehouse, I manufacture products internationally and sell them worldwide. I also provide setup and marketing consultations for startup e-businesses.
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Women's Business Development Council
Jul 2017 – Aug 2020
Stamford, CT
Project Support Specialist, Assistant to CEO and Operations Manager
• Provide all administrative support elements including phones, emails, reporting alternately to Derby and Stamford offices – to CEO, Operations Manager and manage all specialty projects as Project Support Specialist - including Regional Advisory Board, Board of Directors, Volunteer Instructor base, WBDC Membership. • Create and edit all PowerPoint presentations, Word documents and several Excel spreadsheets • Market research, database, record retention, involved in WBDC events with stakeholders, elected officials • Evaluate and document continuous flow of proposals, presenting statistical findings in documents and color-coded spreadsheets, pivot tables, special focus on exemplary client contact • Provide proofing and editorial reviews of all materials before public and website distribution • Conduct program counseling interviews with clients to determine financial and entrepreneurial needs • Conduct ongoing research projects, database entry, press kits, mailings, fundraising events, preparing training materials for classrooms; preparation of information and registrations for all programs • Intensive one-on-one support in all of 2020 during Covid-19 epidemic, remotely providing call-center guidance, including mental health, physical issues, business guidance, finance decisions and appointments, steering the caller to the best choices to address their needs. This effort provided by Governor’s office, working in conjunction with WBDC – I regularly spoke with 50-60 callers per day
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GE Capital Corporation
Mar 2014 – Aug 2016
Norwalk, CT
Administrative Assistant to Risk HR Officer, Enterprise Risk Intelligence Leader, Risk Training Leader, SVP-Credit Governance & Quality Assurance - and staff
• Managed all planning phases of quarterly telepresence meetings with 263 Risk participants in 7 U.S. locations, international webcasts, videoconferences • Onboarded, arranged travel, accommodations, hardware and software for 26 contingent workers from India and Argentina • Created and processed purchase orders, blanket purchase orders, vendor and supplier reimbursements • Booked domestic and international travel and reported expenses incurred • Managed GE strategic asset management tool including customer profile edits and reporting • Coordinated Risk training class schedule event planning, presentation work and course material shipments
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United Technologies - Carrier Corporation
Apr 2007 – Dec 2014
Farmington, CT
Executive Assistant - VP of Quality, VP Finance, VP Pricing and staff
• Saved $200,000 Finance dollars by diverting an out-of-state audio video equipment crisis when equipment became faulty and alternate AV host location and coordinator was located • Facilitated last minute airfare for 13 executives stranded across the United States without administrative support, generating a savings of over $110,000 • Lead executive team in material preparation, edits, printing and compilation for quarterly presidential review • Managed quarterly webcasts with 274 participants including presenters and after-event department polling • Maintained complex calendar, provided calendar sharing, including C-level executive invitations • Coordinated offsite event planning including facilities, conference centers, hotels, menus.
Education
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Metropolitan University, Tampa, FL
Aug 2000 – May 2002
Bachelor of Science, Business Administration