I am a Customer service representative with 3 years of experience.
Sapphire LPT Realty
Mar 2021 – Nov 2022
Customer Success Manager
Memorized entire locations of the company's property.
Provided basic support for clients on a wild range of company products resolving issues at a 90% rate.
Organized meetings virtually every friday for the manger to address all employees.
Jan 2018 – May 2020
Okhaloma city, United States
Customer Service Representative
Handle 25+ calls daily with duties including signing up new members retrieving customer data, presenting relevant product information and canceling services.
Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5k decrease in cancelations.