clinton arthur

Customer Service Representative

Message

Intro

Accra, Ghana

Customer Service Representative at ISON BPO

Studied Actuarial Science at University of Ghana

Joined July 29, 2023

Skills

Languages

English

Fluent

About

● Completed a customer service training program focused on effective communication, conflict resolution, and customer satisfaction enhancement. ● Proficient in using CRM software to document customer interactions, update customer profiles, and track issue resolution. ● Effectively managed multiple tasks simultaneously, such as answering calls, responding to emails, and updating customer records, while maintaining high-quality service

Experience

ISON BPO

Nov 2022 – Present

Accra, Ghana

Customer Service Representative

Ensure that the calls are answered as per procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the calls is in compliance with predefined parameters. Provide the relevant process reports on a daily basis Ensure adherence to established attendance schedules Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship

Education

University of Ghana

Sep 2017 – Nov 2021

Bachelor's of science , Actuarial Science