Clona Alcin Emmanuel, I am passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.

Nexrep

Dec 2017 – Nov 2021

Dominican republic

VIRTUAL CALL CENTER REPRESENTATIVE

Assisted customers over the phone regarding store operations, product promotions, and orders • Resolved customer's complaints while identifying problems and taking appropriate corrective action, increasing client retention significantly • Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets • Used product information, client tools, scripting, and rebuttals to overcome resistance • Outstanding ability to convince customers to buy products • Handled emotionally escalated calls and situations that required empathetic responses • Upsells to customers as necessary • Excellent interpersonal skills including written, verbal, and presentation delivery • Strong computer skills and working knowledge of MS Office applications

Clona Alcin Emmanuel

I am passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.

Skills