Cocioaba Diana

About

I am a highly motivated and well organised person with 6 years of experience in a variety of office based environments. Pride in appearance and a warm personality combined with a proficient knowledge of clerical duties leads to a reliable and solid first point of contact for customers and employees. Creates and encourages a positive and trustworthy image for the company as a whole.

Experience

CGS Romania

Nov 2020 – Apr 2021

Remote

Technical support

• Provided customer support following procedural documentation and responding within agreed time limits to call-outs. • Handled complaints, provide appropriate solutions and alternatives within the time limits. • Worked continuously on a task until completion (or referral to third parties, if appropriate). • Prioritized and managed many open cases at one time. • Updated our internal databases with information about technical issues and useful discussions with customers. • Informed customers about new features and functionalities. • Shared feature requests and effective workarounds with team members. • Analysed and report to management product malfunctions. • Followed up with customers to ensure their technical issues are resolved.

Panorama Hotel

Apr 2018 – Nov 2019

Paros Island, Greece

Assistant Manager

• Assigned work tasks to restaurant and kitchen staff. • Ensured that staff members follow restaurant protocols, health code and sanitation practices. • Greeted customers and checked that they are enjoying their experience. • Managed customer complaints and rectified customer problems. • Provided aid to all server and kitchen staff as needed. • Checked that kitchen supplies are working properly; menu food and beverages are in stock. • Helped on preparing deserts and raw vegan food for large groups.

X Hostel

Apr 2015 – May 2018

Bucharest, Romania

Receptionist

• Made reservations for guests; ensured proper room allocation; checked in and checked out guests. • Informed the appropriate staff including housekeeping and maintenance to address any problems or complaints made by guests. • Informed housekeeping when rooms have been vacated and are ready for cleaning • Monitored visitors to the hostel. • Welcomed customers, listening to people to determine beverage preferences, making recommendations, and taking drink orders. • Selected and mixing ingredients, garnishing glasses, and serving beverages to customers.

Education

ASE-Academia de Studii Economice

Sep 2014 – Jun 2015

Undergraduate, Administration and Management Public

Art Highscool

Sep 2010 – Jun 2014

Highschool, Theatre and Opera Music

Languages