Colleen Murphy

Experienced customer account manager

Message

Intro

Denver, United States

Shelter Services Specialist at Cat Care Society

Studied Anthropology at Loyola University Chicago

Leisure, Travel & Tourism

Joined March 12, 2024

Skills

About

I am a customer service specialist with a unique and diverse background that includes channel marketing, zookeeping, and public speaking.

Experience

Cat Care Society

Jan 2024 – Present

Lakewood, CO

Shelter Services Specialist

Welcomes and assists prospective adopters with a warm and outgoing demeanor, fostering positive interactions and providing exceptional customer service and managing the adoption matchmaking process, utilizing excellent phone skills and data entry capabilities to facilitate successful matches between cats and adopters.

Denver Zoo

Mar 2023 – Dec 2023

Animal Care Specialist

Provides reliable animal care through preparing and feeding approved diets, utilizing preventative husbandry techniques and delivering proactive health care, and monitoring physical and behavioral aspects of the animals.

Deckers Brands

Sep 2020 – Mar 2023

Key Account Specialist

Supported the customer experience department by managing major wholesale accounts by using data analytic tools, working alongside the sales team to establish an efficient and clean order book.

Deckers Brands

May 2022 – Aug 2022

Teva Channel Marketing Intern

Worked alongside Channel Marketing Manager to plan and execute key marketing initiatives, supporting the brand marketing strategy across DTC and retail channels.

Education

Loyola University Chicago

BA, Anthropology