I am a customer service specialist with a unique and diverse background that includes channel marketing, zookeeping, and public speaking.
Experience
Cat Care Society
Jan 2024 – Present
Lakewood, CO
Shelter Services Specialist
Welcomes and assists prospective adopters with a
warm and outgoing demeanor, fostering positive
interactions and providing exceptional customer
service and managing the adoption matchmaking process, utilizing
excellent phone skills and data entry capabilities to
facilitate successful matches between cats and
adopters.
Denver Zoo
Mar 2023 – Dec 2023
Animal Care Specialist
Provides reliable animal care through preparing and feeding approved diets, utilizing preventative husbandry techniques and delivering proactive health care, and monitoring physical and behavioral aspects of the animals.
Deckers Brands
Sep 2020 – Mar 2023
Key Account Specialist
Supported the customer experience department by managing major wholesale accounts by using data analytic tools, working alongside the sales team to establish an efficient and clean order book.
Deckers Brands
May 2022 – Aug 2022
Teva Channel Marketing Intern
Worked alongside Channel Marketing Manager to plan and execute key marketing initiatives, supporting the brand marketing strategy across DTC and retail channels.