Frontline Group

An executive assistant is tasked with answering phones screening visitors making travel arrangements preparing reports filing and organizing documents recording meeting minutes and performing basic bookkeeping tasks Responsibilities Act as the point of contact among executives employees clients and other external partners Manage information flow in a timely and accurate manner Manage executives calendars and set up meetings Make travel and accommodation arrangements Providing administrative

A customer care executive is a professional responsible for communicating the hows and whys regarding service expectations within a company These professionals perform a number of duties including answering phones responding to customer questions and assisting with customer issues They are often responsible for frontfacing duties that directly impact the customers experience of an organisation They may also lead a team of customer service professionals and educate them on how to tackle customer