We’re successful because we have built teams of people truly committed to having a positive impact on other people’s lives.
We have a defined way of working, with our four trademarks explaining how we go about things and how we act as an organisation:
True North – We always operate with high ethical standards, keeping a sense of our ‘True North’, even when no-one is watching. We are the best version of ourselves, all the time, in everything we do
Own It – We always take personal accountability for everything we do, including any issue we come across, owning it until it is fixed and seeking help when we need it
Improve to be the best – We want to be the best at what we do for our clients, customers, service users and learners. That means we have a passion to keep learning and improving. We never accept second best
Customer First - Helping our customers improve their lives is our ‘why’. Seeing things from their point of view and delivering the customer experience they deserve is how we start to make a difference.