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As a Business Analyst you will be an integral part of the operational delivery team and will be responsible for understanding problem statements gathering of information formulating the information in a digestible manner document requirements and proposed approach to execute and deliver complex technology projects You will have proven experience in managing both business and complex technical initiatives within the Gaming industry with a strong understanding of Agile methodologies and be able to

Responsibilities Provide superior professional customer service whilst dealing with all enquiries regarding the companys products and services Ensure that client accounts are opened according to the clients product and service guidelines Building a rapport with the customers whilst addressing any issues relating to the use of internet banking onboarding and mobile application Maintain a high level of knowledge when it comes to the companys products and services in order to provide customers with

RESPONSIBILITIES You will be answering to the customers queries via phone email or chat identifying the clients problem troubleshooting them to find the solution documenting each action you take and categorizing cases and possible bugs so that our clients engineering team to address them as a bunch Provide general and technical support to customers who use any of our clients paid products Escalate complex problems according to defined procedures REQUIREMENTS At least 12 months of direct customer