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Company

SYKES Enterprises

We help people one caring interaction at a time

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Intro
United States
Consumer Services
sykes.com
Joined October 13, 2021
About
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Hiring for Jobs

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Full Time Remote
United States
$11 - $14 per hour 1 month ago
Remote Healthcare Customer Service Agent Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Healthcare Customer Service Agent for SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience. Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Work with us and you'll enjoy: Full time positions available Starting pay ranges from $11-$14/hr depending upon the complexity of the program you're hired for 100% Paid Training Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off Opportunities for advancement and professional development Personal benefits of working from home including saving time, money, and the environment Computer provided (you will need to provide the monitor and headset) Required qualifications, skills and experience Apply with us if you possess: An excellent written and verbal communicator who likes to solve problems and connect with people via phone Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience) Multitasking ability – able to input data or research information while on the phone with the caller, able to talk and type a must History of on-time attendance at previous job High School Diploma or GED (minimum) Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we’ll provide the rest!) Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
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Full Time Remote
United States
$12 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Our agents provide support to customers of some of the world’s most well-known brands, right from the safety, comfort, and convenience of their own home. We offer full time roles with daytime and evening shifts available. We’ll find the best match for you based on your experience and preferences. After applying, you’ll complete our video interview where we’ll share the details about the role you’ve been selected for. Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! Work with us and you'll enjoy: Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off Hands-on, 100% paid training Opportunities for advancement and professional development Tuition assistance Personal benefits of working from home including saving time, money, and the environment. Required qualifications, skills and experience Apply with us if you possess: Ready to work, committed to your own success, and eager to learn An empathetic, helpful, and resourceful problem-solver Friendly and professional An excellent communicator who likes to connect with people via phone Able to navigate multiple screens on a computer while helping customers Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free workspace (we’ll provide the rest!) Preferred (but not required) Experience providing customer service via phone Experience in financial services, healthcare, or technology
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Full Time Remote
United States
$15 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Remote Financial Customer Service Representative to provide support for financial industry customers from the comfort and convenience of your own home! In this role, you’ll assist individuals via phone, delivering value-based solutions tailored to the unique needs of our customers. You’ll shine in this role if you have a passion for helping people and enjoy working independently in a remote, home-based environment. Work with us and you’ll enjoy: Full-Time Schedule (40 hours/week) $15.50/hour 100% Paid Training Full benefits package including medical, dental, vision, life insurance, paid time off and company matched 401(k) retirement plan Employee Referral Program – (you’ll earn $150 for every referral with no limits) 100% free college tuition program through Ashford University (online) after just one year of employment! When you’ll work: Week 1 is new employee orientation week, and you’ll work two hours per day to get set up and acclimated to SYKES Week 2 and 3 will be your training weeks and you’ll work Monday – Friday After training, you will work 8 - 8.5 shifts that fall between 10AM-10PM Mountain time with one weekend day off and one floating day through the week. Required qualifications, skills and experience Apply with us, if you possess: A high school diploma or GED and are at least 18 years old Excellent communication skills, both written & verbal A computer for your first week of training (PC or Laptop) General PC knowledge Hard-wired internet connection, stand-alone monitor, and a quiet, distraction-free workspace (we’ll provide the rest!)