Constance Chinenye Mgbejiofor

A multi skilled Nigerian qualified lawyer/Customer Service Advisor with cognate experience in both Public and Private Sector

Message

Intro

Customer Service Advisor (Home based) at Capita

Studied LAW at Enugu State University of Science & Technology, Enugu, Nigeria

Joined July 26, 2023

Skills

Languages

English

Fluent

About

After I obtained a Bachelor of Law (LLB) degree in 2006 with a Second Class Upper Grade, I started work in a Federal Tax Authority as a Legal Officer. Within the period of 13 years that I worked in the Tax Authority, I have developed skills and experiences that enhanced my attention to details and perseverance in pursuit of facts, without which it will be difficult to track tax avoidance schemes and evasions. My role involves analyzing different kinds of bulky data in order to recommend optimal tax law strategies to my employer. Throughout my career in the Public Sector, I have worked in a high volume/time bound tasks environment which requires managing multidimensional projects simultaneously. My previous job role involves both oral and written communications. As the Head of Research Unit, I address weekly technical sessions and meetings, I deliver position papers on behalf of my employer to external stakeholders, get their feedback and relate to my employer as appropriate. This I have done in person or through online presentations. My current job role as a Customer Service Advisor involves taking inbound calls for Transport for London covering: • Enquiries around vehicle compliance/noncompliance • Queries around the charges • Setting up an account • Setting up auto pay • What time frames do customers have to pay charges without incurring fines • Dealing with vulnerable customers • Blue badge discounts for people with disabilities • Residential discounts • Cleaner vehicle discount • Fleet discount scheme for companies with more than 5 vehicles which is a VIP service • Heavy goods vehicles • Dealing with updates to customer details i.e. change of vehicle, renewing blue badge, change of payment details. I have excelled in leadership positions, and I pride myself on my ability to build consensus with cross-functional teams and maintain open lines of communication. Throughout my career, I have demonstrated my expertise in interpersonal skills with cognate experience of collaborating with diverse team and supporting others to reach their goals. As a goal-driven professional, my focus is on empowering my teams to excel in fast-paced, highly demanding environments. Through formal training and on-going coaching, I am able to provide my staff with the resources, tools, and knowledge necessary to produce superior results. All these multiple functions involves the use of IT, such as Microsoft suit. I have several made presentations on Zoom and Microsoft Teams.

Experience

Capita

Jul 2023 – Present

Southport, Sefton, Liverpool City Region, England, PR8 1AH, United Kingdom

Customer Service Advisor (Home based)

taking inbound calls for Transport for London covering: • Enquiries around vehicle compliance/noncompliance • Queries around the charges • Setting up an account • Setting up auto pay • What time frames do customers have to pay charges without incurring fines • Dealing with vulnerable customers • Blue badge discounts for people with disabilities • Residential discounts • Cleaner vehicle discount • Fleet discount scheme for companies with more than 5 vehicles which is a VIP service • Heavy goods vehicles

Federal Inland Revenue Service

Sep 2010 – Mar 2023

Nigeria

Manager, Legal Advisory and Litigation

Instrumental in researching complex tax questions utilising various sources. Expert at ensuring corporate compliance with all applicable local, state, and federal tax obligations. Skilled at developing and implementing internal policies related to taxation. Capable for verifying department rendering quality tax services to businesses and individual clients. Talent for networking with other professionals to remain up to date with changes in tax laws and trends.

Education

Enugu State University of Science & Technology, Enugu, Nigeria

Feb 2001 – Aug 2006

Bachelor of Law, LAW