Corinne Suissa, Innovative IT Project Manager Corinne Suissa Leads Healthcare Revolution with Unified Data Platform Deployment.

About

Dynamic and innovative IT Project Manager with a passion for leading complex healthcare technology projects. Proven success in deploying cutting-edge solutions, enhancing system interoperability, and exceeding client expectations. Expertise includes hybrid project management, Agile methodologies, and proficiency in tools like JIRA and Asana. Skilled in cloud computing deployments (AWS, Azure) and AI integrations. A collaborative leader with a track record of fostering continuous improvement and innovation. Exceptional communication skills and adept at problem-solving with a focus on efficiency. Looking forward to contributing my skills and experience to drive positive transformations in healthcare technology.

Experience

HybridChart

Aug 2021 – Aug 2023

Scottsdale, AZ (Remote)

Project Manger

● Led a cross-disciplinary team in the design and implementation of a scalable platform, integrating over 20 EHR systems in the first year and surpassing initial project goals. Utilized technologies such as cloud services and API integrations to ensure scalability and interoperability. ● Implemented a hybrid project management approach, combining Agile methodologies for rapid development and iteration with Waterfall for structured planning and compliance, thereby enhancing project flexibility and delivery speed. ● Developed and executed a phased rollout plan, including pilot testing in select healthcare facilities, to gather critical feedback for iterative improvement, enhancing clinical decision-making efficiency by 25%. ● Created comprehensive training programs for healthcare providers, ensuring effective adoption and utilization of the platform, leading to a 30% improvement in care coordination efficiency among pilot sites. ● Established key performance indicators (KPIs) to continuously measure platform success, using data analytics tools to monitor and report on performance improvements.

HybridChart

Feb 2020 – Aug 2021

Scottsdale, AZ (Remote)

Customer Success Manager

● Led a client engagement initiative that resulted in a 15% increase in client retention through personalized follow-up and targeted support strategies, utilizing CRM systems to track and analyze client interactions. ● Developed a comprehensive client feedback system, driving a 20% improvement in client satisfaction scores by facilitating real-time service adjustments. ● Partnered with the product development team to align product features with client feedback, enhancing product relevance and user satisfaction. ● Orchestrated custom training sessions for clients, boosting product understanding and utilization, and subsequently increasing customer satisfaction by 25%. ● Initiated a client advocacy program, nurturing key client relationships and resulting in a 30% increase in referrals and positive testimonials, demonstrating exceptional ability in client relationship management.

HybridChart

Feb 2019 – Feb 2020

Scottsdale, AZ (Remote)

Implementation and Support Specialist

● Designed and executed an automated deployment pipeline, reducing deployment time by 50%, utilizing DevOps tools and practices to streamline client onboarding. ● Spearheaded the integration of a real-time chat support system within the software, leveraging AI-powered chatbots to reduce support ticket volume by 40%. ● Curated a comprehensive knowledge base, significantly improving client self-service capabilities and satisfaction, making extensive use of data analytics to identify common issues and solutions. ● Led cross-functional Agile teams, ensuring seamless collaboration and adherence to project timelines and quality standards, fostering a culture of continuous improvement and innovation. ● Conducted beta testing with clients to refine the deployment and support processes, leading to enhanced user experience and satisfaction, demonstrating a client-centered approach to product improvement.

Education

Palm Beach Vocational Institution

– Dec 2016

BSN, Nursing

Corinne Suissa

Innovative IT Project Manager Corinne Suissa Leads Healthcare Revolution with Unified Data Platform Deployment.

Skills