Cory McCain, Practice Operations Manager

About

My overall goal in work and in life is to help people. I am a driven leader, able to adapt and change strategies and tactics to optimize outcomes. I thrive on learning new techniques to better assist my co-workers, as well as myself, for growth and development. I am good natured and have a positive outlook on life and bring that to everything I do.

Experience

Tensure constulting

May 2022 – Present

Remote

Practice operations manager

This role includes the Talent Advocate Manager work plus the items below Managed budgets for the DevOps Practice to ensure 43% profitability margin. Played a key role in the hiring process by conducting interviews and leading onboarding sessions, ensuring high-quality hires that contributed to a positive and collaborative company culture. Partnered with operations to strategically restructure teams for better client fit, improving stakeholder relationships and operational effectiveness. Facilitated conflict resolution meetings to address performance issues, resulting in either corrective actions or strategic terminations, which contributed to a more cohesive and high-performing team culture. Talent Advocate Manager, (2022 - 2023) Focused on Employee retention with only a 8.7% of turnover through my 2.5 years Led a cross-functional team of 22 software, DevOps, and data engineers, driving optimal customer alignment and fostering high-potential talent for promotion and career growth. Spearheaded the design and implementation of comprehensive talent management initiatives, including performance management, succession planning, and career development, which enhanced employee engagement and reinforced company values. Conducted bi-weekly one-on-one development meetings, resulting in measurable improvements in employee morale, performance, and career advancement. Able to have a 93% promotion success rate, by utilizing an annual review process and partnering with team members to highlight their yearly contributions to their development. Mentored team members on targeted learning and development strategies, accelerating skill acquisition and facilitating continuous career growth. Additional items I would include: MC for all company meetings Drive culture through bridge crew and company meetings

Mid America Mortgage

Oct 2020 – May 2022

REmote

Mortgage underwriter

ntional Mortgage Underwriter Verified integrity of applicants' information to minimize fraud. Determine credit risks by reviewing files in advance and comparing data against internal checklists and guidelines. Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status. Applied grades to each loan application based on established criteria to keep institutional risk low. Worked with processing team members to communicate errors and obtain missing information for current applications. Reviewed team underwriting decisions to identify incorrect actions and reverse previous decisions when merited. Monitored pipelines to track and log status of loans.

Fuel & Spark Media

Jun 2020 – Oct 2020

Fort Worth, TX

Marketing Sales Representative

Followed through with leads to close sales over phone, in office and during external consumer engagements. Built local sales and marketing plan for each targeted district within defined territory. Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion. Identified and developed key operations and influencer relationships within targeted districts. Collaborated with leadership to identify marketing and communication needs for team and stakeholders. Participated in skills development initiatives to promote team competence and success. Implemented advertising campaigns and prepared promotional materials.

Old Castle

Dec 2015 – Jun 2020

Hurst, TX

Customer relations manager

Reinforced established quality control standards and followed procedures for optimal customer interactions. Monitored metrics and developed actionable insights to improve efficiency and performance. Managed customer relations on an ongoing basis to maximize customer retention. Offered internal and external customers first-rate customer service to maximize satisfaction and business Developed and implemented standards for staff to provide consistent service to customers

Carmax

Aug 2012 – Dec 2015

San Antonio, TX

Sales Manager

Handled customer relations issues, enabling quick resolution and client satisfaction. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Supervised sales team of 32 people, stepping in to support employees and deliver smooth sales processes for clients. Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.

Education

Texas A&M university Corpus Christi

Aug 2004 – Jun 2006

Some College, Marine Biology

University of Cincinnati

Aug 1999 – Jun 2004

Some College, Biology

Cory McCain

Practice Operations Manager

Skills

Languages