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Crismar Jose

Product Resource Trainer Vendor Relations Manager Customer Service Technical Support Sales Representative ESL Teacher Graphic Designer

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Intro
Philippines
Vendor Relations Manager at Access Control Security
Studied Education at Divine Mercy College
Consumer Services
Joined April 2, 2025

Skills

Languages

English
-
Fluent
About
A dynamic and results-driven professional, I bring a wealth of expertise in customer service, technical support, and sales, honed across multiple industries. With a proven track record of success in fast-paced environments, I am known for my adaptability, strong problem-solving abilities, and commitment to delivering exceptional outcomes. I excel at building and nurturing relationships, whether it’s troubleshooting complex technical issues, closing sales, or providing in-depth training. My experience spans roles in technical support, account management, and team leadership, where I consistently exceed expectations and drive client satisfaction. I thrive in challenging situations and am passionate about turning every challenge into an opportunity for success. Whether it’s improving customer retention, boosting sales, or enhancing team performance, I am always focused on delivering value and ensuring the highest standard of service. Why Work with Me? Proven Expertise: A successful track record in high-impact roles, including technical support, sales, training, and client management. Adaptability: Fast learner who thrives in new, evolving environments and is always eager to take on new challenges. Results-Oriented: Demonstrated ability to improve performance, build strong client relationships, and exceed goals in both individual and team settings. Exceptional Communication Skills: With extensive experience in voice, email, and chat communication, I am well-versed in engaging with customers and partners across multiple channels to achieve results. If you’re looking for a professional who can bring a blend of technical expertise, sales acumen, and customer-focused solutions, I am the ideal candidate to help you succeed.
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Experience
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Access Control Security
Aug 2024 – Present
Philippines
Vendor Relations Manager
As a Vendor Relations Manager, I have been entrusted with cultivating and maintaining strong vendor partnerships, skillfully managing contract negotiations, and facilitating seamless communication between our company and its valued partners. Additionally, I handle rate inquiries from vendors, ensuring we have accurate pricing for proposals presented to potential clients. Beyond vendor relations, I also serve as a compliance officer, ensuring that all necessary documents—such as business licenses and certificates of insurance—are up to date and in order. Whenever critical communications arise, whether they involve escalations, instructions, service terminations, or work orders, I take the lead in ensuring vendors receive clear and timely directives.
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Movate Philippines
Jan 2024 – Aug 2024
Philippines
Product Resource Trainer
As a Product Resource Trainer in Elvie, a fem-tech company in US I serve as a vital link between the Operations and Training departments, ensuring that both new hires and existing team members are equipped with the knowledge they need to excel. I specialize in training new employees on product-specific details, providing them with the essential tools for success in the campaign. Additionally, I conduct refresher training for current team members, ensuring alignment across the team and maintaining consistency with the latest updates. Beyond training, I also play a key role in decision-making, contributing to the evaluation and implementation of new processes that impact the entire campaign.
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Hexaware Technologies
Sep 2022 – Oct 2023
Philippines
Paralegal / Credit Specialist
As a Paralegal/Credit Specialist at Lexington Law Firm, I played a pivotal role in assisting clients with credit-related concerns through voice, email, and chat support. I provided expert guidance on credit repair processes, legal documentation, and dispute resolution, ensuring compliance with industry regulations and firm policies. Beyond client interactions, I collaborated closely with internal teams to enhance service efficiency and improve client satisfaction. My role required strong analytical skills, attention to detail, and the ability to handle sensitive financial and legal information with confidentiality and professionalism. By maintaining seamless communication and delivering exceptional support, I contributed to the firm's commitment to empowering clients in their financial journey.
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Inspiro Relia
Mar 2022 – Aug 2022
Philippines
Account Support
As an Account Support Representative for DISH Customer Service at Inspiro Relia Philippines, I was responsible for delivering exceptional customer support, managing account inquiries, troubleshooting technical issues, and assisting with billing concerns. Additionally, my role involved up selling products and services, ensuring customers received tailored solutions that enhanced their experience. Throughout my tenure, I consistently ranked as a top-performing employee, excelling in both customer satisfaction and sales. Notably, I achieved the highest up sell record for three consecutive months, demonstrating my ability to identify customer needs and effectively promote value-added services. My strong communication skills, problem-solving abilities, and commitment to service excellence contributed to the company’s success and customer loyalty.
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Zengage
Sep 2021 – Feb 2022
Philippines
Outbound Sales Representative
As an Outbound Sales Representative at Zengage Inc., I specialized in promoting and selling online trading services for Bitcoin and other cryptocurrencies. My primary responsibilities included prospecting potential investors, conducting sales calls, and educating clients on the benefits and risks of cryptocurrency trading. I excelled in building strong client relationships, addressing inquiries, and guiding customers through the trading platform to ensure a seamless experience. With a focus on persuasion, financial literacy, and market awareness, I consistently met and exceeded sales targets, contributing to the company’s growth in the competitive crypto trading space. My ability to effectively communicate complex financial concepts and instill confidence in potential investors played a key role in driving conversions and customer satisfaction.
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Teleperformance
Oct 2020 – Sep 2021
Philippines
Advanced Technical Support
As an Advanced Technical Support Representative for AT&T Mobility at Teleperformance, I provided expert assistance in troubleshooting and resolving complex technical issues related to mobile devices, network connectivity, and account services. My role required in-depth technical knowledge, problem-solving skills, and the ability to deliver clear, step-by-step guidance to customers through various support channels. Beyond technical troubleshooting, I focused on enhancing the customer experience, ensuring high satisfaction rates, and identifying opportunities to upsell relevant services. My commitment to efficiency, accuracy, and outstanding service consistently placed me among the top-performing employees throughout my tenure. By combining technical expertise with exceptional customer service, I played a key role in strengthening AT&T’s reputation for reliable support, contributing to both customer retention and overall company success.
Education
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Divine Mercy College
Jun 2019 – May 2022
Bachelor of Secondary Education Major in English, Education