A System/Helpdesk Engineer that provides Desktop and Notebook technical support and network administration.
Trained to provide advice/consultation on office infrastructure requirements and resources for optimized operation.
Skilled in Contact Centers, Customer Service, Account Management, and Team & People Management.
Experience
Bank of America Merrill Lynch
Nov 2015 – Apr 2018
Singapore
Infrastructure Analyst
Act as the first point of contact to all IT-related issues, faults, and requests globally within Bank of America Merrill Lynch.
Provide advanced triage and resolution with Operating System, application, or hardware issues with global users over the Phone, Email, Remote, or Chat.
Global Software Provisioning – process, coordinate and escalate service requests for applications in accordance to the established workflows.
Account Provisioning – assists in processing Requests in provisioning New Joiner’s accounts, Shared Drive access, Exchange profiles, systems access, etc.
Incident Management – Proficiency in Maximo, ITSM, and Request Portals
